Repair-shop disputes generally come down to the same things: the written estimate, what was actually authorized, and the final invoice. Organize those facts and get a free letter outline; the full demand letter is in the $39 Case Pack.
| Estimate required | above_threshold |
|---|---|
| Threshold | $50 |
| Authorization to exceed estimate | written_or_oral |
| Cap on overage | Not specified |
| Citation | Wis. Admin. Code ATCP 132 (Motor Vehicle Repairs), promulgated by the Department of Agriculture, Trade and Consumer Protection |
Before a Wisconsin shop starts any repair whose total price may exceed $50 (and there has been face-to-face contact with the customer), it must give a written statement of estimate alternatives or a firm price quotation. The alternatives form, in language nearly identical to Illinois's statutory text, lets the customer choose: (1) request a written estimate before repairs begin; (2) let repairs proceed but require a call before continuing if price will exceed a dollar figure the customer specifies; or (3) decline any estimate entirely. No fixed statutory percentage overage cap exists - the customer's own choice on the form sets the trigger. A firm price quotation, once given, may not be exceeded if the vehicle is delivered within 5 days of the quote. If a shop has accepted a prepayment of $250 or more, it must give an estimated completion date. Before performing any additional repairs beyond what was authorized, the shop must contact the customer with a description and good-faith price estimate of the additional work and get authorization. A customer who owns or leases a fleet of at least 4 vehicles may sign a written blanket waiver of these estimate/authorization rights for fleet repairs, revocable at any time.
Wherewithal is an organizational tool only. Not legal advice. Consider consulting a licensed attorney.