Repair-shop disputes generally come down to the same things: the written estimate, what was actually authorized, and the final invoice. Organize those facts and get a free letter outline; the full demand letter is in the $39 Case Pack.
| Estimate required | on_request |
|---|---|
| Threshold | $25 |
| Authorization to exceed estimate | written_or_oral |
| Cap on overage | 10% |
| Citation | Va. Code Ann. Sections 59.1-207.1 through 59.1-207.6 (Automobile Repair Facilities Act) |
Source: Va. Code Ann. Sections 59.1-207.1 through 59.1-207.6 (Automobile Repair Facilities Act)
Upon a customer's request, before starting repair work that may cost more than $25, a Virginia automobile repair facility must provide a written statement covering estimated labor cost, estimated parts cost, a description of the problem or authorized work, and estimated completion time. The facility is not obligated to prepare such statements before 10:00 a.m. or after 4:00 p.m. Where a written estimate is requested, no repair work (beyond estimate-preparation diagnostics) may begin until the estimate is provided and the customer authorizes the work, orally or in writing. Distinctively, the overage cap is AGE-BASED: no charge may exceed the written estimate by more than 10% - but for any motor vehicle at least 25 model years old, the tolerance is 20% - without the customer's authorization for the excess. Facilities must post a conspicuous sign stating these rights, and the Act does not apply to antique cars listed in the Antique Automobile Club of America's Official Judging Manual.
Wherewithal is an organizational tool only. Not legal advice. Consider consulting a licensed attorney.