Repair-shop disputes generally come down to the same things: the written estimate, what was actually authorized, and the final invoice. Organize those facts and get a free letter outline; the full demand letter is in the $39 Case Pack.
| Estimate required | on_request |
|---|---|
| Threshold | Not specified |
| Authorization to exceed estimate | written_or_oral |
| Cap on overage | Not specified |
| Citation | R.I. Gen. Laws Sections 5-38.3-1 through 5-38.3-8 (Motor Vehicle Repair Shop Act) |
Source: R.I. Gen. Laws Sections 5-38.3-1 through 5-38.3-8 (Motor Vehicle Repair Shop Act)
Upon a customer's request, a Rhode Island motor vehicle repair shop must prepare a written estimate of parts and labor for each specific job, and may not charge for work done or parts supplied in excess of that estimate WITHOUT THE CUSTOMER'S CONSENT - no statutory percentage or dollar buffer is built in, similar to New York's zero-tolerance approach. The shop may charge a reasonable estimate-preparation fee, which can be applied toward the final bill if the customer proceeds. The estimate must state hourly labor charge methodology (clock hours or flat rate, with the manual specified if flat rate); a combined labor-and-parts job rate is permitted only for mechanical/electrical repairs under $200. A customer cannot be charged for storage unless given written notice. The shop must not perform services beyond a customer-authorized work order, must operate the vehicle only as directed or as necessary for repair/road-testing, and must honor guarantees.
Wherewithal is an organizational tool only. Not legal advice. Consider consulting a licensed attorney.