Repair-shop disputes generally come down to the same things: the written estimate, what was actually authorized, and the final invoice. Organize those facts and get a free letter outline; the full demand letter is in the $39 Case Pack.
| Estimate required | always |
|---|---|
| Threshold | Not specified |
| Authorization to exceed estimate | written |
| Cap on overage | 10% |
| Citation | Colo. Rev. Stat. Sections 42-9-101 through 42-9-112 (Motor Vehicle Repair Act of 1977) |
Source: Colo. Rev. Stat. Sections 42-9-101 through 42-9-112 (Motor Vehicle Repair Act of 1977)
Colorado's Motor Vehicle Repair Act requires an estimate unless the customer waives it; the $100 figure applies only to towed-in or after-hours vehicles (below). No repairs may be performed without the customer's written consent, unless waived, or the shop first orally communicates a written estimate and the customer consents (with the call details logged on the work order). Under 42-9-105(1), except when the estimate has been waived, no charge for labor and parts may exceed the estimate plus 10% or $25, whichever is LESS, without the customer's consent to the additional charge before that labor or those parts are performed or installed. A customer may waive the right to any estimate by signing a specific bold-type statement acknowledging they are giving up a right the law otherwise provides. If the vehicle is towed in or dropped off outside business hours, written consent is waived only up to a combined $100 in labor and parts. Violations, including failure to provide a required estimate or invoice, are a petty criminal offense.
Wherewithal is an organizational tool only. Not legal advice. Consider consulting a licensed attorney.