Repair-shop disputes generally come down to the same things: the written estimate, what was actually authorized, and the final invoice. Organize those facts and get a free letter outline; the full demand letter is in the $39 Case Pack.
| Estimate required | always |
|---|---|
| Threshold | Not specified |
| Authorization to exceed estimate | written_or_oral |
| Cap on overage | Not specified |
| Citation | Alaska Stat. Sections 45.45.130 through 45.45.240 (Automobile Repair Act) |
Source: Alaska Stat. Sections 45.45.130 through 45.45.240 (Automobile Repair Act)
Alaska's Automobile Repair Act requires a shop to give the customer a written estimate. If the price will exceed that estimate, the shop must call the customer, give a new good-faith estimate, and get the customer's written or oral authorization before continuing - it cannot simply proceed and bill more. If the customer does not authorize the higher price, the shop must either complete the work at the original estimated price or return the vehicle in at least as good condition as when it arrived. At pickup, the shop must give the customer a dated invoice itemizing all parts and labor and identifying whether parts are new, used, rebuilt, or reconditioned.
Wherewithal is an organizational tool only. Not legal advice. Consider consulting a licensed attorney.